Shipping policy
Effective Date: 26-11-2025
Last Updated: 26-11-2025
This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to provide a smooth, transparent and reliable delivery experience for all customers.
1. Shipping Costs
We offer free standard shipping on all UK orders.
There are no additional or hidden fees at checkout.
2. Processing & Delivery Time
Processing Time: 1–2 business days
Estimated Delivery Time: 3–5 business days after dispatch
Order Cut-off Time: 12:00 PM (GMT), London time
Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.
You will receive a tracking link via email once your order has been dispatched.
3. Delivery Partners
We work with trusted logistics partners who provide end-to-end tracked delivery to the UK.
Final-mile delivery is usually handled by Royal Mail or a similar UK courier.
4. Address Changes
If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order.
After dispatch, address changes are no longer possible.
5. Order Cancellations
You may cancel your order before dispatch at no cost.
Once the order has shipped, cancellations are no longer possible.
If you wish to return an item after delivery, please see our Refund Policy.
6. Delayed or Damaged Deliveries
If your parcel arrives damaged or delayed, please contact us as soon as possible:
Email: Info@velroismode.com
Phone: +31 645384494
For damaged parcels, please include photos to help us resolve the issue quickly.
7. Customer Support
Customer Service Is Available:
Monday-Friday: From 9 AM - 5 PM GMT
E-mail: Info@velroismode.com
Phone Number: +31 0645384494
Support Information: Customer service is based in the Netherlands and provides dedicated English-language support for UK customers. We respond to all inquiries within 24 hours on business days.
8. Company Information
This online store is operated by: VelroisMode Registered in The Netherlands under company number 97455814.
For return and refund details, please see our Refund Policy.
Customer support
Phone: +31 645384494
Email: info@velroismode.com
Address: Sudfinne 40, Friesland, 9001LS, The Netherlands.